Our culture

At Klasha, we’re a product- and engineering-focused company with a unique and carefully crafted culture. We believe in working with the best talent that delivers tasks with operational excellence and individuals who can ship products quickly and with precision.

You will work in a high-velocity, high-impact, fast-moving global team alongside exceptional people with brilliant minds and unrelenting high standards who are excited about building the future of commerce in Africa. We also believe in striking a healthy work-life balance and provide resources and company benefits to help you do so. We hire, develop, promote, and collaborate with talent who embody these principles. We hope you find the above useful in deciding whether Klasha is the place for you to grow and thrive.

Execute with urgency and excellence

We strive for Klasha to run like an F1 team on race day. We ensure everybody is clear on what they are expected to deliver, by when, and what the company’s KPIs and OKRs are. We’re playing to win, so we seek to work with people that are relentless and push to get things done.

We only work with proactive, disciplined individuals that can deliver what they’re supposed to at the end of the working day. Therefore, people working at Klasha are conscientious, disciplined, and understand the need to move at lightning speed. We take meeting deadlines seriously and emphasise proactive versus reactive behaviours.

Efforts are cool, but what matters is what has been shipped — we care tremendously about results. All team members are given autonomy and expected to own their role end-to-end and make decisions that will positively impact the company and their contributions.

We strive to work with shroud operators that are organised, results-focused, smart, and quick-thinkers. We also seek to work with individuals that streamline their work processes by using modern tools that can 10x their work to deliver error-free results.

Klasha is an early-stage company operating in different time zones and continents, so you may work some weekends and late nights, and we may Slack you if there’s a code red (especially if you’re in senior management). Still, we’ll often provide Dominos and Chapman.

Drive innovation and growth

If we’re not growing and innovating, our company won’t be around for the next 100 years. Merchants worldwide rely on our products to receive payments from their African customers. Hundreds of thousands of African consumers rely on Klasha to make cross-border payments from the continent. We believe that quality is non-negotiable. It’s a notion that extends beyond the job to our company’s spirit and heart. We’re continually innovating and striving for the highest quality, whether in creating our products or pushing ourselves to learn a little more. Hence, we’re always on the cutting edge of what we do.

We encourage outspokenness and openness in improving both our product and our company. We have an open-door policy and encourage all team members to collaborate with other team members regardless of seniority or position. When problems arise, we ask our team to proactively present solutions and not just the problem. We believe in our team’s ability to think creatively, solve problems as they emerge, and determine how they want to impact the company.

We believe the best ideas come from our team, and we support them in implementing well-thought-out plans that will impact the company positively.

Clear, concise, candid communication

At Klasha, clear, concise, candid communication is a core principle. We believe that the most efficient method to produce a synthesis of diverse ideas is to communicate and share feedback directly. As a result, we take deliberate measures to strengthen, develop, and grow our communication skills individually and as a team. We emphasise short, punchy emails and encourage the same in speech. Most internal meetings at Klasha will last 30 minutes or less.

We believe in performance management and continuous feedback and set the bar high from day one. We are respectfully honest about the quality of the work you deliver. If you’re unable to meet those standards, we believe in parting ways respectfully and graciously.

OKR, KPI and data driven

Klasha is a KPI, OKR, and data-driven company. Simply put, we love numbers. Data-driven decision-making is not just part of our mission; it’s also how we conduct ourselves daily.

We hold our team accountable for hitting their OKRs from the start. Upon joining the company, you will be given clear goals, and there will be no equivocation about what you’re expected to deliver individually and as a team. We will support you to reach your goals, but ultimately, we’ve hired you because we feel you are the best in your field to deliver.

Doing what you say you’re going to do

We build trust at Klasha by doing what you say you will do. Individual accountability and responsibility are promoted and expected at Klasha. We take personal and collective responsibility for our actions and outcomes. We expect you to uphold that if you say you will do something.

We operate as a team; winning collectively is more important than ego.